FAQ Friday: I need help with Swiftpage, who should I call?

At Swiftpage we have recently undergone some adjustments to allow us to better serve you. The Customer Care group has been created to offer, you, our customer, a group of experienced Swiftpage employees who are able to answer questions ranging from pricing and features, to instructions and direction with our system.  They’ll be your contacts for any sales questions or needs as well as Bright Peak requests.  This talented group of people will be providing our live demonstrations and can answer basic billing inquiries. By altering our structure, our Technical Support team is now better equipped to service your technical challenges. Below are some examples of who you should reach out to with Swiftpage questions:

Reach out to the Customer Care group if:

  • You’d like to request an invoice from your last payment
  • You are interested in the product and has questions about pricing
  • You don’t have the time or the expertise to create your own template and you’d like to hire Bright Peak
  • You have questions that begin with, “How do I?”
  • You have general questions about email marketing or Swiftpage

Ask for Technical Support if:

  • You receive an error message while trying to send an email
  • You notice glitches in the system
  • You experience problems or issues while using the system

Reach our Customer Care group and Technical Support team Monday – Friday from 6 a.m. to 7 p.m. MST at (877) 228-8377.  We are here to help and look forward to better serving you in the years to come!

About Kassi Johnson

Kassi has been enjoying her time working with Swiftpage since January of 2008. Kassi manages the Swiftpage Technical Support and Customer Care departments. When not working Kassi it typically spending her time practicing Nia, which she hopes to become an instructor in, or on the next adventure that Colorado has to offer her. In addition to finding extreme pleasure in working with Swiftpage she also enjoys spending time in the mountains, making jewelry, painting, spending time with her dog or playing racquet ball.

No comments yet... Be the first to leave a reply!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: