FAQ Friday: What are the most frequently asked questions about Swiftpage Connect?

I recently asked our Customer Care agents for a list of the top 10 frequently asked questions they receive about Swiftpage Connect. So in today’s FAQ you get 10 for the price of 1 If you don’t see the question you were hoping to have answered, comment below and we will answer it for you!

Here are the top 10 FAQs:

  1. Why are my emails not being received by my contacts?

  2. Why is my email often blocked when sending through Swiftpage to my own company (i.e. to my own domain)?

  3. How can I access my suppression (opt-out) file?

  4. Why do my images lose their quality in templates and how do I fix that?

  5. How can I retrieve a lost user ID password?

  6. Does the List Manager check for Duplicates when Importing a new list?

  7. An email recipient accidentally clicked the “opt-out” link in my Swiftpage email.  How do I remove them from the “Opt-Out” list?

  8. What is a landing page?

  9. What does this error message mean: “ERROR for this account maximum number of Email Addresses per send is *. There are ** in this list”?

  10. How do I share my template with Swiftpage users not in my account?

BONUS! Can I copy my Microsoft Word document and paste it into a Swiftpage template?

About Audrey Howes

Audrey has been an active member of the Swiftpage team since September 2009. Audrey manages Social Media and special projects with her marketing know-how and design expertise. When she’s not working you are likely to find her enjoying time with her family in the mountains near Steamboat, going for a run, reading a good book, being goofy with her kids, or savoring a latte in a local coffee shop.

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