I Want to Know More: Thoughts on Employee Training

Something I hear often from my team is “I want to know more.” This is music to any manager’s ears!  We always want our employees to know a great deal about our products and services yet be hungry for more.  Yet, sometimes it can be hard to gauge where each employee is in their knowledge base. I’ve seen managers get too disconnected and fail to realize employees within the organization aren’t knowledgeable about their products or services.  So how do we as managers stay connected to our team and make sure we are always giving opportunities for them to know more?

Providing training for a new offering before it’s released is a gimme. But what about regularly scheduled trainings? We all know athletes become stronger with more regular training. The same principle applies to your team. Go over common questions, competitive comparisons, call management ideas, etc. During the trainings, take the time to ask for feedback about what your employees would like to learn at future trainings. Consider inviting other members of the organization or industry experts to come and share their wisdom or and ideas with your team. It’s also a great idea is to record your trainings so they may be referred to or watched later by those who aren’t present.

Employee training should be looked at as an ongoing process, not a one time event. Using regularly scheduled trainings will give your business a competitive advantage and set you up with some of the best employees on the block.

What ways are you ensuring your employees have the knowledge about your products or services? Share your ideas!

About Kassi Johnson

Kassi has been enjoying her time working with Swiftpage since January of 2008. Kassi manages the Swiftpage Technical Support and Customer Care departments. When not working Kassi it typically spending her time practicing Nia, which she hopes to become an instructor in, or on the next adventure that Colorado has to offer her. In addition to finding extreme pleasure in working with Swiftpage she also enjoys spending time in the mountains, making jewelry, painting, spending time with her dog or playing racquet ball.

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