FAQ Friday: Have the Swiftpage Support challenges been resolved?

A couple of weeks ago we shared an update on some of the challenges our support team, specifically the phone system, was having. We are thankful to say they are now resolved. Here’s the latest update from our Support Team Manager:

We believe we’ve resolved the vast majority of phone routing issues.  Over the past couple of weeks hold times have greatly reduced.  However, at certain times of the day and for our customers calling about Act! for Web and Hosted, wait times are not where we’d like them to be.  This is not an infrastructure problem, but rather an indication of the need for work force optimization and additional training.  We are quickly working towards providing the appropriate training to our staff and adding them as quickly as possible.  At the same time, we want to make sure we maintain a high level of quality to ensure you have an enjoyable experience when working with us. 

Again, we’d like to thank you all for your patience and understanding.  If you experience any issues regarding any of the issues we’ve described in the previous post, please feel free to post here.

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About Audrey Howes

Audrey has been an active member of the Swiftpage team since September 2009. Audrey manages Social Media and special projects with her marketing know-how and design expertise. When she’s not working you are likely to find her enjoying time with her family in the mountains near Steamboat, going for a run, reading a good book, being goofy with her kids, or savoring a latte in a local coffee shop.

2 Responses to “FAQ Friday: Have the Swiftpage Support challenges been resolved?”

  1. The LIVE CHAT option for help for Swiftpage Connect hasn’t worked for months. I finally got a live person who promised to fix the link that takes you into never-never land of SAGE but it’s not been fixed. So there’s still nowhere to get Swiftpage Connect Support. I left a message more than 10 days ago and no one has called me back. I work with a team of about 26 people who are wondering what happened. We’re about ready to leave for seemingly greener pastures at Constant Contact, whose rep told us they don’t consider Swiftpage a competitor even, or MailChimp.

    • Thank you for reaching out Shirley. I understand our support team has been in contact with you and you have all of the contact numbers for your products going forward. We will continue to keep you apprised as our support systems are improved and synced.

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