FAQ Friday: Why can’t I access my account?

Before coming over to the Swiftpage Marketing Team, I worked in the billing department and this was a question I answered often. Nine times out of ten, your account has been suspended due to a billing issue (i.e. expired credit card, credit card limit, unpaid invoice, etc.) and your login information, while it may be correct, will not gain you access.

An easy fix! Did you know you can update your billing information online? That’s right! You can do so by visiting our website and logging into the Account Manager. You’ll know you’re in the right place because the Account Manager only asks you to supply your Account Name and Account Password (your personal UserID is not applicable).

If you do not have a credit card on file, you will need to call our billing department and reconcile past due invoices. After you update your billing information, your account will be ready for immediate use.

Quick Tip: If you had any Drip Marketing campaigns running before your account was suspended, make sure to reactivate those so that all campaigns go out as scheduled!

 

What other questions do you have? Ask them in the comments! We’re here to help you succeed!

About Mallory Bowers

Mallory joined the Swiftpage team in July 2012 as the Billing Specialist in the Finance Department. Recently, she became a member of the Marketing team. When Mallory is not in the office, you can find her exploring downtown Denver or at any local sporting event. You can reach Mallory at mbowers@swiftpage.com

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